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WARRANTY, GUARANTEE AND PRODUCT LIABILITY
Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1.
The prerequisite for honoring of warranty terms on the part of the manufacturer (hereinafter referred to as Manufacturer) is
presentation of a paid invoice for the purchase of the appliance in question, whereby the identity of the appliance including
model and fabrication number must be indicated on the invoice and presented by the claim applicant. The General Terms and
Conditions, Terms and Conditions of Sale and Delivery of the manufacturer shall apply exclusively.
2.
The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescribed legally or in
the installation and operation guide, have been performed by an authorized electrical technician or installer who has followed
all the required regulations. The hot water tank (excluding outer jacket or plastic cover) must be protected from exposure to
direct sunlight to prevent discoloration of the polyurethane foam and possible cracking of plastic parts.
3.
The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location where it can
be easily accessed for maintenance, repair and possible replacement. The costs for any necessary changes to the structural
conditions (e.g. doors and passages too narrow) are not governed by the guarantee and warranty declaration and therefore
shall be rejected on the side of manufacturer. When erecting, installing and operating the water heater in unusual locations (e.g.
attics, interior rooms with water-sensitive floors, closets, etc.), provision must be made for possible water leakage and means
provided for catching the water with a corresponding drain to avoid secondary damage in the context of product liability.
4.
Warranty claims will not be honored for:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or description, mecha-
nical damage or damage caused by frost or also by exceeding the operating pressure stated on the rating plate, even if only
once, use of connection fittings that do not comply with the standard, use of defective tank connection fittings and unsuitable
and defective service fittings. Breaking of glass and plastic components, possible colour differences, damage due to improper
use, in particular non-observance of the mounting and operating instructions (Operating and Mounting Instructions), damage
by external influence, connecting to incorrect voltage, corrosion damage as a consequence of aggressive waters (water not
suitable for drinking) in accordance with the national regulations (e.g. Austrian ordinance on drinking water, TWV – Fed. Law
Gazette II No. 304/2001), deviations between the actual drinking water temperature at the tank fitting and the specified hot
water temperature of up to 10K (hysteresis of the controller and possible cooling due to pipelines), Continued use, despite the
occurrence of a defect, unauthorised modifications to the device, installation of additional components that were not tested
together with the device, improperly carried out repairs, Insufficient water conductivity (min. 150 µs/cm) operational wear of
the magnesium anode (wearing part), natural formation of boiler scale, lack of water, fire, flood, lightning, overvoltage, power
failure or other types of force majeure. Use of non-original and company-external components such as e.g. heating elements,
reactive anode, thermostat, thermometer, ribbed tube heat exchanger, etc., Parts installed in an uninsulated condition with
respect to the storage tank, ingress of foreign particles or electrochemical influences (e.g. mixed installations), failure to obser-
ve the design documents, unpunctual and undocumented renewal of the installed protective anode, no or improper cleaning
and operation, as well as any deviations from the standard that reduce the value or functionality of the device only slightly.
Furthermore, the original installation at the place of assembly may not be altered, altered or rebuilt before the inspection by
the manufacturer or a commissioned expert. Any changes to the original mounting situation on site will lead to the immediate
exclusion of all possible claims from warranty, warranty and product liability. Fundamental compliance with all regulations in
ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and laws must be ensured.
5.
A justified claim must be reported to the closest customer service location of the manufacturer. The latter reserves the right
to replace or repair a defective part or to decide whether a defective appliance shall be replaced with a working one of equal
value. The manufacturer furthermore expressly reserves the right to require that the purchaser return the appliance in question.
The date of repair or replacement shall be determined by the manufacturer within 5 days!
6.
Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced parts become
the property of the manufacturer. If any repairs to the water heater become necessary as part of necessary service work, these
are charged at the cost of repair and prorated material cost.
7.
Any work performed without our express order, even this is done by an authorized installer, will void the warranty. Assumption of the
costs for repairs performed by third parties presumes that the manufacturer was requested to eliminate the defect and did not or did
not in timely fashion meet his obligation for replacement or repair.
8.
The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or maintenance work.
9.
Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the manufacturer no later
than the weekday following delivery.
10.
Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded insofar as these
are legally permissible. Pro rata work times for repairs as well as the costs for restoring the equipment to its original condition must be
paid in full by the purchaser. The guarantee provided extends according to this guarantee declaration only to the repair or replacement
of the appliance. The provisions of the Terms of Sales and Delivery of the manufacturer remain, insofar as they are not altered by these
guarantee conditions, fully in effect.
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Id.Nr.: 228557-15