Gainwise TH-601W Manual de configuración - Página 17
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Imprimir página2. Maybe the device is too far away from your router, pls put it closer to your router or change a stronger
signal router or add a WiFi repeater in between.
3. Maybe your network upload bandwidth is too small <512KBit/s or too many computers/smartphones in
the same network. User should reduce the computers/smartphones quantity connected in the same
network or change to use a bigger bandwidth network.
Q3. Why can't hear the voice clearly, picture delay, voice delay, halt or no sound？
A: 1. Possibly because network not good and stable, try to change a better bandwidth network
2. Possibly there are too many other devices like computers on the same router, pls close these devices
or change to a bigger band with network.
3.Maybe the device is too far away from your router, pls put it closer to your router or change a stronger
signal router or add a WiFi repeater in between.
Q4. Why Video and voice delay when I mount the TH601W on the villa fencing or far outside？
A: the distance and thickness of blocks exceed the transmitting ability of the antenna.
Q5. Why I hear a shrill sound, too small sound or can't hear sound from the TH601W on my Android
phone？
A: 1. Different phone model has different volume. User can adjust the volume of the phone to have better
sound
2. iPhones, iPad and most Android phone's sound are good enough. Only a few special Android phone
models sound is not good, in this case, user can press the 'Talk' button to hear only and press again to
talk.
Q6. Why the device has noise and echo?
A: the mobile phone is too closed to the device, move the phone far away and try.
Q7. Why I can't open the lock ？
A: your connection to the lock is wrong, pls check the lock's required signal. Possibly
Q8. How can I updated my app？
A: Go to "Apple Store" and "Google Play" to check app update version to update to latest version
Q9. How can I updated my device？
A: Pls get in the app and go to ->"Device detailed setting" and click "Firmware update" to update to version.
Gainwise Technology Co., Ltd.
886-6-3127675
10F-4, No.12, Zhonghua Rd., Yongkang Dist., Tainan City 71069, Taiwan
TH601W Setting guide
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