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Limited Warranty & Support Policy

Warranty:

Gait Up offers 12 months parts and labour on Physilog® starting from the date of delivery. If within one year from the

date of delivery to the customer the equipment does not comply with the foregoing Limited warranty, Gait Up will at

Gait Up's option, repair, replace or refund the purchase price of the defective equipment free of charge to the customer.

Customers requesting repair, replacement or refund are required to ship, the Physilog® to Gait Up. As a condition of

this warranty, customers must contact Gait Up's customer service for instructions on and approval of shipment prior to

returning any defective Physilog®. The warranty shall not apply to any product or component thereof which has been

repaired or altered by anyone other than Gait Up in any manner so as, in Gait Up's judgement, to affect its service ability,

or any product been subject to alteration, accident, misuse, abuse, neglect or abnormal wear. Gait up warrants solely

to the original purchaser (customer). Only the terms expressed in this warranty shall apply and no distributor,

corporation or individual is authorized to amend, modify or extend this warranty in any way.

Gait Up shall have no liability for any consequential, incidental or special damages by reason of any act or omission or

arising out of or in connection with the equipment or its rental, delivery, installation, maintenance, operation,

performance or use, including without limitation any loss of use, lost revenue, lost profits or a cost associated with

downtime. The obligations contained in this paragraph continue beyond the term of this limited warranty.

Physilog® and Gait Analysis Software are not considered as proper Medical Devices, since they do not support directly

diagnosis, but they provide data which have to be analysed and approved by medical doctors for them to make their

diagnosis. Reclamations regarding medical devices will not be considered.

Support Policy:

Support does not include:



support for 3rd party hardware, software, mailing lists or web content



writing or debugging customer applications and deployments



detailed explanations of the engineering principles behind our software and hardware



support for systemic problems beyond the scope of the actual Physilog® and existing systems software (IT issues,

computer operation)



support for customers whose conduct fails to meet professional standards

Occasionally we engage in more interactive support or consulting. Interactive support is a customer courtesy and is

provided at Gait Up's discretion. It does not invalidate the support policy described above. There is no guarantee of

performance, timeliness, or establishment of a continuous support relationship. Consulting is subject to acceptance of

a formal statement of work.

Physilog5 user manual v1.2.6 Date: 19.06.2018

EPFL Innovation Park, Bat C. CH-1015 Lausanne

TVA CHE-145.136.760

Gait Up SA