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ENGLISH

IKEA guarantee

How long is the IKEA guarantee valid?

This guarantee is valid for 5 years from the

original date of purchase of your appliance

at IKEA. The original sales receipt is required

as proof of purchase. If service work is

carried out under guarantee, this will not

extend the guarantee period for the

appliance.

Who will execute the service?

IKEA service provider will provide the service

through its own service operations or

authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance,

which have been caused by faulty

construction or material faults from the date

of purchase from IKEA. This guarantee

applies to domestic use only. The exceptions

are specified under the headline "What is not

covered under this guarantee?" Within the

guarantee period, the costs to remedy the

fault e.g. repairs, parts, labour and travel will

be covered, provided that the appliance is

accessible for repair without special

expenditure. On these conditions the EU

guidelines (Nr. 99/44/EG) and the respective

local regulations are applicable. Replaced

parts become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed service provider will examine

the product and decide, at its sole discretion,

if it is covered under this guarantee. If

considered covered, IKEA service provider or

its authorized service partner through its

own service operations, will then, at its sole

discretion, either repair the defective

product or replace it with the same or a

comparable product.

What is not covered under this

guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage

caused by failure to observe operating

To download the full version visit www.ikea.com

instructions, incorrect installation or by

connection to the wrong voltage, damage

caused by chemical or electro-chemical

reaction, rust, corrosion or water damage

including but not limited to damage

caused by excessive lime in the water

supply, damage caused by abnormal

environmental conditions.

• Consumable parts including batteries and

lamps.

• Non-functional and decorative parts

which do not affect normal use of the

appliance, including any scratches and

possible color differences.

• Accidental damage caused by foreign

objects or substances and cleaning or

unblocking of filters, drainage systems or

soap drawers.

• Damage to the following parts: ceramic

glass, accessories, crockery and cutlery

baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs,

casings and parts of casings. Unless such

damages can be proved to have been

caused by production faults.

• Cases where no fault could be found

during a technician's visit.

• Repairs not carried out by our appointed

service providers and/or an authorized

service contractual partner or where non-

original parts have been used.

• Repairs caused by installation which is

faulty or not according to specification.

• The use of the appliance in a non-

domestic environment i.e. professional

use.

• Transportation damages. If a customer

transports the product to their home or

other address, IKEA is not liable for any

damage that may occur during transport.

However, if IKEA delivers the product to

the customer's delivery address, then

damage to the product that occurs during

this delivery will be covered by this

guarantee.

• Cost for carrying out the initial installation

of the IKEA appliance. However, if an IKEA