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IKEA Guarantee
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of your
appliance at IKEA, unless the appliance
is named LAGAN or TILLREDA in which
case two (2) year of guarantee apply. The
original sales receipt, is required as proof
of purchase. If service work is carried out
under guarantee, this will not extend the
guarantee period for the appliance.
Who will execute the service?
Contact nearest IKEA store.
What does this guarantee cover?
The guarantee covers faults of the
appliance, which have been caused by faulty
construction or material faults from the
date of purchase from IKEA. This guarantee
applies to domestic use only. The exceptions
are specified under the headline "What is not
covered under this guarantee?" Within the
guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel
will be covered, provided that the appliance
is accessible for repair without special
expenditure.. Replaced parts become the
property of IKEA.
What will IKEA do to correct the
problem?
IKEA will examine the product and decide, at
its sole discretion, if it is covered under this
guarantee. If considered covered, IKEA will
then, at its sole discretion, either repair the
defective product or replace it with the same
or a comparable product.
What is not covered under this
guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electrochemical
reaction, rust, corrosion or water
damage including but not limited to
damage caused by excessive lime in
the water supply, damage caused by
abnormal environmental conditions.
•
Consumable parts including batteries and
lamps.
•
Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible colour differences.
•
Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
•
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
•
Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
•
Repairs caused by installation which is
faulty or not according to specification.
•
The use of the appliance in a non-domestic
environment i.e. professional use.
•
Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for
any damage that may occur during
transport. However, if IKEA delivers
the product to the customer's delivery
address, then damage to the product
that occurs during this delivery will be
covered by IKEA.
•
Cost for carrying out the initial installation
of the IKEA appliance. However, if an
IKEA appointed Service Provider or its
authorized service partner repairs or
replaces the appliance under the terms
of this guarantee, the appointed Service
Provider or its authorized service partner
will reinstall the repaired appliance or
install the replacement, if necessary.
How country law applies
The IKEA guarantee gives you specific legal
rights, which cover or exceed all the local
legal demands. However these conditions
do not limit in any way consumer rights
described in the local legislation.
Area of validity
For appliances which are purchased in one
EU country and taken to another EU
country, the services will be provided in the
ENGLISH
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