IKEA TREVLIG Manual - Página 15
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ENGLISH
What will IKEA do to correct the problem?
IKEA appointed service provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
service provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage,
damage caused by failure to observe
operating and maintenance instructions,
incorrect installation or by connection
to the wrong voltage, damage caused
by chemical or electrochemical reaction,
rust, abrasion or scratching, corrosion or
water damage including but not limited
to damage caused by excessive lime in
the water supply, damage caused by
abnormal environmental conditions.
•
Damage caused from the use of the
appliance in a manner other than
the use for which it was specifically
designed.
•
Damage caused by power outages,
electrical power surge or improper
supply voltage via connection to Supply
Authority mains or alternative supply
systems.
•
Consumable parts including batteries
and lamps, removable wire, glass and
plastic trays and other accessories.
•
Internal or external damage as a result
of excessive use of cleaning products or
cleaning agents.
•
Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
•
Accidental damage or blockages caused
by foreign objects, eg. coins, underwires,
nails, buttons or jewellery, or substances
and cleaning or unblocking of filters,
drainage systems or soap drawers
•
Damage caused by vermin, insects or
pets.
•
Note – internal or external cabinet
transport damage must be reported
within 7 days of purchase date.
•
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
•
Cases where no fault could be found
during a technician's visit.
•
Any consequential loss due to appliance
failure.
•
Repairs not carried out by our
appointed service providers and/or an
authorized service contractual partner
or where non original parts have been
used.
•
Repairs to parts or systems caused by
unauthorized modifications made to
appliance.
•
Repairs caused by installation which is
faulty or not according to specification.
•
Problems caused by incorrect or
inadequate venting of the appliance.
•
The use of the appliance in a non
domestic environment i.e. professional
use.
•
Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for
any damage that may occur during
transport.
However, if IKEA delivers the product
to the customer's delivery address, then
damage to the product that occurs
during this delivery will be covered by
IKEA.
•
Cost for carrying out the initial
installation of the IKEA appliance.
However, if an IKEA appointed
Authorized Service Centre or its authorized
service partner repairs or replaces
the appliance under the terms of this
guarantee, the Authorized Service Centre
or its authorized service partner will
reinstall the repaired appliance or install
the replacement, if necessary.
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