Avaya IP OFFICE 2420 Manual del usuario - Página 5

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Transfer

1. While on a call, press the Transfer button

2. When you hear dial tone, dial the number to which you want to transfer the

call.

3. Do one of the following:

a. To transfer without announcing it, press the Transfer button again and

hang up. Transfer is complete.

b. To announce the call before transferring it, wait for the called party to

answer. Go to step 4.

4. When the called party answers, announce the call.

5. Press Transfer again and hang up to complete the transfer

Conference

The conference feature allows you to conference up to six parties (including yourself) on

a call.

To add another party to a call:

1. Press Conference button.

2. When you hear dial tone, dial the number of the person you want to add to a

call.

3. Wait for an answer

4. Press the Conference button again to add the new party to the call.

5. Repeat steps 1-4 for each party you want to conference in to the call.

To add a held call to an active call:

1. Press Conference button

2. When you hear dial tone, press the call appearance button corresponding to

the held call.

3. Press Conference again.

To add a new incoming call to an active conference call:

1. When your phone rings, put the conference call on hold and answer the new

incoming call.

2. After answering the incoming call, Press Conference.

3. You will be given a new dial tone. Ignore this and instead, press the call

appearance where the conference call is being held (hard hold).

4. Once you have re-entered the conference call, press conference, the new

caller will be added.

Drop

To remove a participant from the conference call:

1. Press the Drop button.

2. Use arrow keys to scroll to the conference participant

3. When the person you wish to drop is in the display, press the soft key drop

button.