Avaya IP Softphone Notas de aplicación - Página 2

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1. Introduction

These Application Notes describe the configuration steps required for Plantronics Blackwire

C620 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and

Avaya Aura™ Communication Manager. Designed for those who spend hours each day on long

conference calls, webinars and video conferencing, the Blackwire C620 Headset makes

communications more effective and productive. The Blackwire C620 Headset employs simple

plug-and-play USB connectivity to the PC.

1.1. Interoperability Compliance Testing

Avaya's formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to

determine interoperability with Avaya phones. However, Avaya does not conduct the testing of

non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC

regulations, or any other tests to ensure conformity with safety, audio quality, long-term

reliability or any regulation requirements. As a result, Avaya makes no representations whether a

particular non-Avaya headset will work with Avaya's telephones or with a different generation

of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize

different handset/headset interfaces with their telephones. Therefore, any claim made by a

headset vendor that its product is compatible with Avaya telephones does not equate to a

guarantee that the headset will provide adequate safety protection or audio quality.

The interoperability compliance test included feature and serviceability testing. The feature

testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya

one-X Communicator using Plantronics Blackwire C620 Headsets and verifying good talk path

in both directions. The type of calls made included calls to voicemail, to internal extensions and

to the PSTN.

The serviceability testing focused on verifying the usability of Plantronics Blackwire C620

Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the

Headsets and rebooting the PC.

1.2. Support

For technical support and information on Plantronics headsets, contact Plantronics at:

 Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)

 Website:

http://www.plantronics.com/north_america/en_US/support/

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

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