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NCTC Avaya IP Office 9500/9600 User Guide

Call Handling

You can adjust the volume of the incoming audio while you are on a call

1. With a call connected, press the Volume rocker + or – key to adjust the volume accordingly

Note – the volume is separately adjusted for the device (handset, headset or speakerphone) you are

currently using.

Muting a call temporarily mutes the microphone (handset, headset or speakerphone) during a call.

When muting, you will still be able to hear the remote side of the call. The mute setting remains active

even if you switch between calls using hold or appearance buttons. If you change how you are listening

to a call, for example switching from the handset to the speaker, the mute setting is cancelled.

1. To activate mute, press the Mute key. The button will be lit while mute is active.

2. To switch mute off, press the Mute key again.



The Drop softkey can be used to end the currently highlighted call.



If the call is on the speakerphone, the Speaker key will be lit. Pressing the Speaker key will end

the call



If the call is on the headset, the Headset key will be lit. Pressing the Headset key will end the call



If the call is on the handset, replace the handset to end the call

If you have a connected call and have held alternate calls, pressing the Conf softkey will start a

conference with all of those calls. Otherwise, to start a conference or add another party to a conference:

1. Press the Conf softkey. Your current call is automatically placed on hold.

2. Dial the party that you want to add to the conference

3. Once they answer, press the Conf softkey again to add them

4. If they do not answer, press the Drop softkey and return to the original party by pressing the

flashing call appearance key (held call).

While active in the conference, press the Details softkey. Scroll through the list of caller sin the

conference and:



To drop a caller, highlight the participant and press the Drop softkey



To mute a caller, highlight the participant and press the Mute softkey; to un-mute them, press

the Mute softkey again

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