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2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
®
• In the Avaya Aura
environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
• Held Call: Displays the held call line appearances
as an option and switches to the Select Transfer
Method screen.
• Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
• Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
• Cancel: Terminates the call transfer.
• More: Displays more options related to call transfer.
• Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The active call is put on hold, and the second call
starts ringing. The call transfer-recipient answers the
call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Activating call forwarding
Use this task to forward your calls to a specified number.
1. Gain access to the Features screen.
2. Press Select or the corresponding line button.
3. Enter the destination number to which you want to
forward your calls.
4. Press #.
Note:
You can view the call originator when the call
forwarding chain has two or more participants.
This feature works if your administrator has
configured the related parameter.
Using the conference feature
You can use conference calls to speak with people from
different locations on the same call. Additional
conferencing options might be available through
Expanded Meet-Me Conferencing. Contact your
administrator for more information about this feature.
Adding a person to an active call
Use this procedure to add participants to an active call to
set up a conference call.
Start a call.
1. During a call, on the Phone screen, press More >
Conf.
The phone puts the existing call on hold.
2. To make a call to a participant, do one of the following:
• Dial the phone extension by using the dial pad.
• Call the person from the Contacts list or the
Recents list.
• Redial the last dialed number by using the Redial
soft key.
3. When the third participant answers the call, press the
Join soft key.
Joining two active calls
1. From the Phone screen, establish a call.
2. Go to the idle line to establish a second call.
The first call goes on hold.
3. On the second call appearance, press Conf softkey.
4. Select the first call appearance.
5. Press Join softkey.
Adding a person on hold to a
conference call
Use this task to add a person that you have put on hold to
a conference call.
During an active call, press Hold.
Dropping a person from a conference
call
This feature is not available on all systems.
1. From the Phone screen, select your active conference
call.
2. Press Details.
Ensure that your administrator has configured the
Details softkey.
3. Select the person you want to drop.
4. Press Drop.
Features
This topic describes the special features of your phone.
Your administrator might have set up your phone with the
features and the call appearances on one screen. You can
use Send All Calls and Call Forward features to forward
incoming calls to other numbers. When you enable the
EC500, you can forward calls from your desk phone to
your cell phone. Other features such as Call Park, Call
Pickup Extended, and Transfer to Voicemail may be
available on your Features screen. The features that are
available depend on what your administrator has assigned
to your phone.
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