Dell XPS 18 Manual del usuario - Página 36
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System problem
Problems
Computer does not turn
on
Computer does not
turn off
Computer is
not responding
or behaving
unexpectedly
Computer cannot
boot into Windows
│
36
Troubleshooting
Possible causes
The battery is
completely discharged.
Possible solution
1
Charge the
computer for at
least 4 hours.
2
Press and hold
the Power and
Sleep/Wake
button for 4
seconds.
Press and hold the
Power and Sleep/
Wake button for 11
seconds to perform a
hard shut down.
1
Reboot the
computer. See
Turning Off Your
Computer and
Turning On Your
Computer.
2
Refresh the
computer. See
Reset your
computer.
3
Contact Dell's
support service.
Go to support.
dell.com or dell.
com/ContactDell.
Boot from Windows
recovery. See Recover
your computer.