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Troubleshooting

This section provides troubleshooting information for common error conditions. If the described

procedure does not solve the problem, please contact your Dell representative for assistance.

Please use the following table to identify the required correctional operation:

Table 6 - Error Conditions and Correctional Operation

Error Condition

10GbE PTM power LED does not turn on See

Downlink connection to a blade server

does not come up

Uplink connection to remote switch does

not come up

Unable to connect to 10GbE PTM10GbE

PTM CLI

10GbE PTM CLI hangs during operation See

10GbE PTM software update procedure

fails

5.1

Resolving 10GbE PTM Power Problems

Make sure the system is powered on.

Take out the 10GbE PTM, wait for 10 seconds and plug it back in.

5.2

Resolving Link Connectivity Problems

1. Check that external cables and/or optical modules are properly inserted.

2. Make sure the cables/modules are supported by the 10GbE PTM.

3. Log in to 10GbE PTM CLI and run the "show port link" command. Check the status of the

downlink and uplink in the relevant port – see

a. If a blade is inserted but not recognized by the 10GbE PTM – restart the network device in the blade and

check again. Reboot the blade if the problem is not resolved.

b. If an Ethernet NIC or switch is connected to an 10GbE PTM external port but the link is down for the

10GbE PTM external port – check cables/modules connectivity in the external device and reboot the exter-

nal device if not resolved.

If none of the above resolves the issue – reboot the 10GbE PTM through the CMC CLI using the

following command:

Correctional Operation

Section 5.1, "Resolving 10GbE PTM Power Problems,"

on page 24

Section 5.2, "Resolving Link Connectivity Problems," on

See

page 24

Section 5.2, "Resolving Link Connectivity Problems," on

See

page 24

Section 5.4, "Resolving CLI Connectivity Problems," on

See

page 25

Section 5.5, "Recovery From Non-Responsive 10GbE

PTM CLI," on page 25

Section 5.6, "Recovery From a Software Update Failure,"

See

on page 25

Section 3.7.2

Software User's Manual

for details.