HP 18-1000 Manual de introducción - Página 24

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Support information

Ways to get help

Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to

help you get the most from your computer. Whether with tools located on your

computer, from information on the web, by phone, or through your local retailer,

you'll find what you need.

Before contacting the HP Customer Care Center, it's important to have the

following information handy.

Model number

●

System (product) number

●

Serial number

●

Software build number

●

Operating system

●

Purchase date

●

Please take a moment to write down your product information for future reference.

The first four items on the list (model number, product number, serial number, and

software build number) can be viewed by pressing the Ctrl+Alt+S keys on the

keyboard at the same time.

Don't forget to register!

Go to: http://www.hp.com/apac/register.

Where to get help

Use the Help and Support Center for help with hardware and software

questions. Click Start, and then click Help and Support. The Help and

Support Center provides useful troubleshooting information and includes the

following:

●

If you think you have a hardware issue, before calling the Customer Care

Center, run the hardware diagnostic tools that are preinstalled on your

computer. Click Start, All Programs, PC Help & Tools, and then click

Hardware Diagnostic Tools.

For help online, go to the HP Customer Care Center website at

http://www.hp.com/support.

Chapter 6 Support information

E-mail support

HP Real Time Chat with qualified support specialists

Support phone numbers

ENWW