Aquasana OptimH2O AQ-RO-3 Manual del usuario - Página 12
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10
TROUBLESHOOTING GUIDE
Issue
Component is missing or
arrived damaged.
Water leak from fittings
Water leak from pre/post
filter housing
Reduced water pressure
after installation
Water appears gray or cloudy
Taste/odor of water
did not improve
Resolution
Call customer service @ 1 (866) 662-6885 option 1, and then
option 2, and then option 1. Please have order number,
model number, and pictures of damaged packaging and/or
damaged unit.
• Ensure tight connection – do not overtighten as that could
cause cracks and further leaking.
• Close the shut-off valve before the leak. Unscrew the
closest union and the threaded connection. Remove the
previous sealing tape from the fitting and place more
sealing tape and or tighten the connection properly.
• Ensure all connections are properly tightened with a
wrench – do not over-tighten! If the problem persists,
contact customer service with pre-recorded video.
• Ensure tight connection – do not overtighten as that could
cause cracks and further leaking.
• Tighten the housing further with the included wrench.
• If leak persists, close the shut-off valve before the leak.
Remove housing and filter. Clean o-ring, inside the housing,
and all threaded connections. Re-lubricate the o-ring and
reassemble it with a new filter.
• If a crack is visible and/or other methods do not stop the
leak, contact customer service.
It is recommended that the sediment pre-filter be replaced
every 6 months depending on the amount of sediment
in your water supply. If the system has been working
properly and the pressure is slowing, it may be time to
change the sediment filter. Check the sediment filter
and replace if necessary.
Let air flush from water lines. Cloudy water will dissipate
over time (can take a week to a month) and is completely
harmless.
Ensure bypass loop is turned off and system shut-off valves
are open.