HTC VIVE Business Streaming Manual del usuario - Página 25
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Solutions and FAQs
Table 3: VIVE Business Streaming app in headset
Error
Issue
code
Unable to connect.
912
Check your network
and host, and then try
again. Also, make sure
VIVE Business
Streaming software
(https://dl.vive.com/
vbspc) is installed on
the computer.
Frame loss timeout.
921
Frames timed out or
were lost. Check the
network and your
computer, and try
again.
Driver not found.
931
Driver not detected.
Check your computer
and try again.
Steps to resolve issue
Select OK to retry. If the problem persists, do these:
§ Check that the USB cable is connected to the headset and
computer.
§ Unplug the USB cable from your computer and then plug it
again.
§ Unplug the USB cable from your computer and plug it to a
different USB port on your computer.
§ Make sure your
computer's
blocking connections from VIVE Business Streaming.
VIVE Business Streaming failed to receive video frames and
timed out after multiple retries. Try these:
§ Unplug the USB cable from your computer and then plug it
again.
§ Unplug the USB cable from your computer and plug it to a
different USB port on your computer.
§ If you've just updated the graphics driver, restart your
computer, and try again.
§ If this error appears after updating the graphics driver, try to
roll back to the driver version where VIVE Business
Streaming was working fine.
§ In VR, quit the VIVE Business Streaming app by pressing the
VIVE button on the controller, and then selecting X at the
top-right corner of the menu. Then, launch VIVE Business
Streaming again.
§ The VIVE Business Streaming driver may be blocked by
SteamVR. In SteamVR settings, go to Startup/Shutdown.
Show the Advanced Settings, and then click Manage Add-
Ons. Make sure VIVE Business Streaming is not blocked.
§ VIVE Business Streaming is not registered properly to
SteamVR. Close SteamVR, and then restart VIVE Business
Streaming.
§ Make sure SteamVR is updated to the latest public release.
and router's
firewall
are not