Repair Program: Under the Repair Program, (a) Epson can refer you to an Epson-authorized
Customer Care Center near you, or (b) you can choose to ship your defective unit directly to
Epson's central service facility. If you choose (a), it will be your responsibility to contact the
Customer Care Center and make arrangements to carry your printer in for service or (if offered by
the Customer Care Center) to obtain on-site service.
If you choose method (a) above, you can transport the unit without packaging. (For details about
proper packing, shipping, and carry-in procedures, please see "Repackaging and Transportation
Instructions" below.) If you choose method (b) above, you must first contact an Epson support
technician, who will explain the details and times for pick-up of the defective unit from your
location. You will need to package the unit in its original box and packing materials and
prepare it for shipping. If you do not have the box or packing materials you may obtain them
through Epson. Please allow five to seven business days after pick-up for the repaired unit or a
replacement unit to be sent to you.
Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must
secure return of the defective product by providing Epson with a valid credit card number
with sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer's Suggested Retail Price for the printer if the defective product is not returned to
Epson within 10 business days of shipment of the replacement product from Epson. If the unit is
returned damaged because you have not properly packed or shipped it, you will be billed for the
damage. Upon verification of security, Epson will ship the replacement unit promptly, typically
via next business day delivery for most business locations. Shipments to more remote locations
and to residential addresses, and shipments to Canada, may be shipped for later delivery. For
calls completed prior to 1:00 PM Pacific Time the exchange unit will usually ship the same
day. For calls completed after 1:00 PM PT the exchange unit will usually ship on the following
business day.
It is your responsibility to unpack, re-install optional components (paper tray, roll paper spindle,
etc.), and set up the exchange product at your location. It is also your responsibility to properly
repack the defective product in the exchange unit box and return it to Epson within 10 business
days using any instructions provided by Epson. You will need to remove all optional components
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