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Cisco Limited Lifetime Hardware Warranty Terms

The following are special terms applicable to your hardware warranty. Your formal warranty statement, including the
warranty applicable to Cisco software, appears in the Cisco information packet that accompanies your Cisco
product.
Duration of hardware warranty: The warranty applies as long as the original end user continues to own or use
●
the product, except that the fan and power supply warranty is limited to 5 years. In the event of
discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the announcement
of discontinuance.
Replacement, repair or refund procedure for hardware: Cisco or its service center will use commercially
●
reasonable efforts to ship a replacement part within 10 working days after receipt of the return materials
authorization (RMA) request. Actual delivery times may vary depending on customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To receive an RMA number, please contact the party from whom you purchased the product. If you purchased the
product directly from Cisco, contact your Cisco sales and service representative.
Complete the form below and keep for ready reference.
Product purchased from:
Their telephone number:
Product Model and Serial number:
Maintenance Contract number:
For further information on warranty terms, visit
http://www.cisco.com/en/US/docs/general/warranty/English/LH2DEN__.html.
Safety Compliance and Product Approval Status
For further information on safety and compliance documentation, visit the Product Approval Status tool at
http://tools.cisco.com/cse/prdapp/jsp/externalsearch.do?action=externalsearch&page=EXTERNAL_SEARCH.
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
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