Fibar Group FGR221 Manual de instrucciones - Página 2

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• damages caused by using accessories not recommended by the

IX GUARANTEE

Manufacturer

• damages caused by faulty electrical installation of the Customer,

including the use of incorrect fuses;

1. The Guarantee is provided by FIBAR GROUP Sp. z o.o.

• damages caused by Customer's failure to provide maintenance and

(hereinafter "Manufacturer"), based in Poznan, ul. Lotnicza 1; 60-421

servicing activities defined in the operating manual;

Poznan, entered in the register of the National Court Register kept

• damages resulting from the use of spurious spare parts or

by the District Court in Poznań, VIII Economic Department of the

accessories improper for given model, repairing and introducing

alterations by unauthorized persons;

National Court Register, no. 370151, NIP 7811858097, REGON:

301595664.

• defects caused by operating faulty Device or accessories.

16. The scope of the guarantee repairs shall not include periodic

2. The Manufacturer is responsible for equipment malfunction

resulting from physical defects (manufacturing or material) of the

maintenance and inspections, in particular cleaning, adjustments,

Device for 12 months from the date of its purchasing.

operational checks, correction of errors or parameter programming

and other activities that should be performed by the user (Buyer).

3. The guarantee is valid exclusively in Europe.

The guarantee shall not cover natural wear and tear of the Device

and its components listed in the operating manual and in technical

4. During the Guarantee period, the Manufacturer shall remove any

documentation as such elements have a defined operational life.

defects, free of charge, by repairing or replacing (at the sole

discretion of the Manufacturer) any defective components of the

17. If a defect is not covered by the guarantee, the Manufacturer

Device with new or regenerated components, that are free of

reserves the right to remove such defect at its sole discretion,

repairing the damaged or destroyed parts or providing components

defects. When the repair impossible, the Manufacturer reserves the

right to replace the device with a new or regenerated one, which shall

necessary for repair or replacement.

be free of any defects and its condition shall not be worse than the

original device owned by the Customer.

18. This guarantee shall not exclude, limit or suspend the Customer

rights when the provided product is inconsistent with the purchase

5. In special cases, when the device cannot be replaced with the

agreement.

device of the same type (e.g. the device is no longer available in the

commercial offer), the Manufacturer may replace it with a different

device having technical parameters similar to the faulty one. Such

activity shall be considered as fulfilling the obligations of the

Manufacturer. The Manufacturer shall not refund money paid for the

device.

6. The holder of a valid guarantee shall submit a guarantee claim

through the guarantee service. Remember: before you submit a

guarantee claim, contact or technical support using telephone or

e-mail. More than 50% of operational problems is resolved remotely,

FIBARGROUP

saving time and money spent to initiating guarantee procedure. If

remote support is insufficient, the Customer shall fill the guarantee

FIBARO

claim form (using our website - www.fibargroup.com) in order to

In case of any technical questions contact customer service centre

obtain claim authorization.

in your country.

When the guarantee claim form is submitted correctly, the Customer

shall receive the claim confirmation with an unique number (Return

www.fibargroup.com

Merchandise Authorization -RMA).

7. The claim may be also submitted by telephone. In this case, the

call is recorded and the Customer shall be informed about it by a

consultant before submitting he claim. Immediately after submitting

the claim, the consultant shall provide the Customer with the claim

number (RMA-number).

8. When the guarantee claim form is submitted correctly, a

representative of the Authorised Guarantee Service (hereinafter as

"AGS") shall contact the Customer to agree the date and place of site

visit, during which the technicians will examine the operation of the

device in the presence of the customer.

9. Defects revealed within the guarantee period shall be removed

not later than 30 days from the date of delivering the Device to AGS.

The guarantee period shall be extended by the time in which the

Device was kept by AGS.

10. The faulty device shall be provided by the Customer with

complete standard equipment and documents proving its purchase.

11. Parts replaced under the guarantee are the property of the

Manufacturer. The guarantee for all parts replaced in the guarantee

process shall be equal to the guarantee period of the original device.

The guarantee period of the replaced part shall not be extended.

12. Travel expenses or costs of delivering the faulty device shall be

borne by the Manufacturer. For unjustified service calls, the Service

may charge the Customer with travel expenses and handling costs

related to the case.

13. AGS shall not accept a complaint claim only when:

• the Device was misused or the manual was not observed,

• the Device was provided by the Customer incomplete, without

accessories or nameplate,

• it was determined that the fault was caused by other reasons than

a material or manufacturing defect of the Device

• the guarantee document is not valid or there is no proof of

purchase,

14. The Manufacturer shall not be liable for damages to property

caused by defective device. The Manufacturer shall not be liable for

indirect, incidental, special, consequential or punitive damages, or

for any damages, including, inter alia, loss of profits, savings, data,

loss of benefits, claims by third parties and any property damage or

personal injuries arising from or related to the use of the Device.

15. The guarantee shall not cover:

• mechanical damages (cracks, fractures, cuts, abrasions, physical

deformations caused by impact, falling or dropping the device or

other object, improper use or not observing the operating manual);

• damages resulting from external causes, e.g.: flood, storm, fire,

lightning, natural disasters, earthquakes, war, civil disturbance, force

majeure, unforeseen accidents, theft, water damage, liquid leakage,

battery spill, weather conditions, sunlight, sand, moisture, high or low

temperature, air pollution;

• damages caused by malfunctioning software, attack of a computer

virus, or by failure to update the software as recommended by the

Manufacturer;

• damages resulting from: surges in the power and/or telecommuni-

cation network, improper connection to the grid in a manner

inconsistent with the operating manual, or from connecting other

devices not recommended by the Manufacturer.

• damages caused by operating or storing the device in extremely

adverse conditions, i.e. high humidity, dust, too low (freezing) or too

high ambient temperature. Detailed permissible conditions for

operating the Device are defined in the operating manual;

This Device may be used with all devices

certified with Z-Wave certificate and should be

compatible with such devices produced by

other manufacturers.

Any device compatible with Z-Wave may be added

to Fibaro system.