Cisco 6800 Series Manual de solución de problemas - Página 3

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Troubleshooting

• If the handset displays the message Sign in error. Contact your administrator., there

• If the handset displays the message Device error. Contact your administrator, contact

• If the handset displays the message Registration timeout. Contact your

• If the handset displays the message Access Code error. Enter the code or contact

Handset Won't Register (Manual Configuration)

Problem

The initial setup of a handset is complete, but the handset won't register with a base station or repeater.

Cause

The configuration is incomplete or incorrect, the base station isn't working, the base station isn't in range, or

the base station is not trying to connect with the handset.

Solution

Check the following items:

• If the IPEI number of the handset is configured in the Extensions web page, ensure that the IPEI is

• Check that the base station LED is green and that the handset is in range of a base station or a repeater.

• Access the Extensions web page, check the VoIP Idx check box associated with the handset, and click

Handset Can't Register

Problem

The handset displays Deregistered. When you try to register the handset in the Extensions web page,

the handset doesn't register.

is a problem with the user's configuration or authentication. Contact your service provider.

your service provider. This message indicates that you have reached the maximum number of handsets

you can configure.

administrator, check that the base station is working and within range of the handset. If the timeout

continues, contact your service provider.

your administrator:

• If there are multiple base stations within range, check that the user is trying to access the correct

base station.

• Verify that you have given the correct access code for the selected base station.

correct. If it isn't correct, change it.

If the base station isn't in range, you may need to add a repeater to the system.

Start SIP Registration(s).

Handset Won't Register (Manual Configuration)

Troubleshooting