Cisco 6800 Series Manual del usuario - Página 18

Navegue en línea o descargue pdf Manual del usuario para Teléfono IP Cisco 6800 Series. Cisco 6800 Series 22 páginas. Ip phone, multiplatform phones
También para Cisco 6800 Series: Manual de inicio rápido (3 páginas), Manual del usuario (8 páginas), Manual de mantenimiento (8 páginas), Manual del usuario (14 páginas), Manual de solución de problemas (12 páginas), Manual de inicio rápido (4 páginas), Instalación del hardware (20 páginas), Manual de inicio rápido (4 páginas), Manual de instalación (39 páginas), Manual de inicio rápido (2 páginas), Manual de inicio rápido (2 páginas), Manual de inicio rápido (2 páginas)

Your phone can have ACD status as:

• Sign in

• Sign out

• Available

• Unavailable

• Wrap-up

The initial ACD status is controlled by your administrator in two ways:

• The last local status can be restored as the ACD initial status when the phone boots up, status is changed

• The ACD initial status can be obtained from the server.

When you're ready to start your work as a call center agent, you sign into the phone and set your status.

Your administrator can set up your phone so that when you sign into the phone, your status is set to Available

automatically. In this case, you don't need to manually set the status.

Procedure

Step 1

Press AgtSgnIn or AgtIn.

Step 2

Check your status as a call center agent.

If the status is Available, the icon

steps to manually set the status.

Step 3

Press Agt status.

Step 4

Highlight the Available status.

Step 5

Press Select.

Sign Out as a Call Center Agent

When you're ready to end your work as a call center agent, change your status and sign out of the phone. After

you sign out, you won't receive more call center calls.

If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.

Calls

to "Registered" from "Unregistered" or "Registration failed", or registration destination ip address is

changed due to failover, fallback or DNS response is changed.

displays beside your phone number. Otherwise, proceed with the next

Calls