Q
R
UICK
EFERENCE
Cisco Unified
Communications Manager Express
Quick Reference Card for Cisco
Unified IP Phones 6921 and 6941
Quick reference is intended for Cisco Unified
IP phone users who are already familiar with
their phones. For details on your phones and
phone features, see the user guide.
Note
Because of differences in phone
models and features, not all
procedures and soft keys
described here apply to all
phones.
Using the Quick Reference Card
• Complete numbered items in sequence.
• Choose only one bulleted item.
• Bold terms identifies soft keys.
Place a Call
• Lift handset and dial number.
• Dial number and then lift the handset.
• Press line button for your extension, dial the
number, and then lift the handset.
• Press New Call soft key, dial number, and then
lift handset.
• If you have selected a number from a directory,
press the Line / Headset / Speaker button.
Answer a Call
• Lift the handset.
• If you are using a headset, press
.
• If you are using the speakerphone, press
Speaker.
End a Call
• Hang up.
• If you are using a headset, press
or
EndCall soft key.
• If you need to end a speakerphone call, press
button or EndCall soft key.
Redial a Number
• Lift the handset, press Redial soft key.
• If you are using speakerphone, press Redial
soft key.
Hold a Call
Hold
• Press Hold button.
Retrieve
• Press the Resume soft key or the flashing green
line button.
• If your phone supports multiple lines, you can
use line buttons to swap between holding and
active calls.
Transfer a Call
1. Press
button.
2. Dial "transfer to" number.
Consultative Transfer
1. Press
button.
2. Dial "transfer to" number.
3. Wait for answer and announce caller.
4. Press Transfer button to transfer the call.
Transfer Call to Voice Mail
• Press TrnsVM soft key.
Cancel Transfer
• Press Cancel. soft key
Place a Conference Call
1. During a call, press Conference button to open
a new line and put first party on hold.
2. Place a call to another number.
3. When call connects, press Conference again to
add new party to existing call with first party.
End a Conference Call
• Hang up handset.
• Press Cancel soft key.
Meet-Me Conference Call
1. Obtain Meet-Me phone number from your
system administrator.
2. Distribute number to participants.
3. Press MeetMe soft keys.
4. Dial Meet-Me conference number. Participants
can now join by dialing in.
5. To end a Meet-Me conference, all participants
must hang up the handset or press the Cancel
soft key.
Call Forwarding
1. Press Fwd All soft key.
2. Dial the number to which you want to forward
all calls.
3. Press the Fwd Off soft key to cancel call
forwarding.
Speed Dial
1. Press SpeedDial soft key.
2. Enter the pre-configured speed-dial code and
then press the SpeedDial soft key.
Set up a Call Back Notification
1. Press Callback soft key while listening to the
busy tone or ring sound.
2. A confirmation screen displays on the phone.
3. Press the Exit soft key to return to the main
screen, if desired.
4. Your phone alerts you when the line is free.
5. Press the Redial soft key to place the call again,
if desired.
Call From Contacts
1. Press the
button
2. Press 1to highlight Personal Directory or Press
2 to highlight Corporate Directory and then
press the Select button.
3. For Personal Directory, enter the User ID and
PIN. Press the Submit soft key or press Cancel
to return to exit.
4. For Corporate Directory, use the Navigation
bar to select any of these criteria to search for
a coworker:
First name
–
Last name
–
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Fax:
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