Cisco 730 Manual del usuario - Página 39

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Troubleshooting

Procedure

Step 1

On your mobile device, open Cisco Headsets.

Step 2

Select Settings > Device Info.

Check Your Headset Firmware on On-Premises Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Cisco Jabber

You can check your Cisco headset firmware on Cisco Jabber version 12.8 or later.

Procedure

Step 1

In Cisco Jabber, click the gear icon

Step 2

Under the Speaker slider, click Advanced Settings.

Your headset model, serial number, and current firmware version displays at the top of the window.

Your Headset Serial Number

You can find your Cisco Headset 730 serial number in the following places.

• On the outside of the box your headset shipped in.

• On the interior of the left headband.

• In the Cisco Headsets mobile app.

• On a connected Cisco IP Phone.

See

Find Your Serial Number in the Cisco Headsets App, on page 34

See

Find Your Headset Serial Number on a Cisco IP Phone, on page 34

Check Your Headset Firmware on On-Premises Phones

and select Settings > Audio.

Cisco Headset 730 User Guide