Troubleshooting
Projectors cannot be monitored or controlled
Cause
Is the projector connected to
the network correctly?
Has the projector been set
up correctly for connection
to the network?
Has EMP Monitor been
installed on the computer
correctly?
Are all the projectors that
you want to control or
monitor registered?
Is the projector's "Network
Monitoring" or "Standby
Mode" configuration menu
set to "ON" or "Network
ON"?
Remedy
Connect the network cable correctly.
See your User's Guide for more
information.
Check the settings for the "Network"
configuration menu command.
See your User's Guide for more
information.
Uninstall EMP Monitor and then re-install
it.
Register the projectors.
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In order to use EMP Monitor to monitor
and control the projector when it is in
standby mode, the projector's "Network
Monitoring" or "Standby Mode"
configuration menu must be set to "ON" or
"Network ON".
See your User's Guide for more
information.
An e-mail message is not sent when a problem
occurs with a projector
Cause
Is the projector connected to
the network correctly?
Has the projector been set
up correctly for connection
to the network?
Have the SMTP server IP
address, port number and
recipient e-mail address all
been set correctly?
Is the projector's "Network
Monitoring" or "Standby
Mode" configuration menu
set to "ON" or "Network
ON"?
Has a critical problem
developed causing the
projector to momentarily
stop working?
Is power being supplied to
the projector?
Remedy
Connect the network cable correctly.
See your User's Guide for more
information.
Check the settings for the "Network"
configuration menu command.
See your User's Guide for more
information.
Check the setting details.
To use the mail notification function while
the projector is in standby mode, set
"Network Monitoring" or "Standby Mode"
to "ON" or "Network ON" in the
projector's configuration menus.
See your User's Guide for more
information.
When the projector has momentarily
stopped working, it cannot send e-mail
messages. If the projector cannot be reset
even after it has been checked, contact
Epson.
See your User's Guide for more
information.
Check if the power supply to the location
where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.
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