Cisco 7920 - Unified Wireless IP Phone VoIP Manual de cumplimiento de la normativa e información de seguridad - Página 10
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Obtaining Technical Assistance
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of
service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time.
The site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a
Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or
password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco
TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC
Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These
classifications are assigned when severe network degradation significantly impacts business operations.
When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer
automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). When you call the center, please have available your service agreement
number and your product serial number.
This document is to be used in conjunction with the documents listed in the Cisco 7920 Wiress IP Phone User Guide.
CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing,
FormShare, iQ Breakthrough, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath,
and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, The Fastest Way to Increase Your Internet
Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP,
Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco
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IP/TV, iQ Expertise, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX,
Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates
in the U.S. and certain other countries.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0301R)
Regulatory Compliance and Safety Information for the Cisco 7920 Wireless IP Phone
10
D R A F T - C I S C O C O N F I D E N T I A L
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations
will occur if service is not restored quickly. No workaround is available.
78-15421-01