Cisco 8831 Manual de solución de problemas

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Perform a Hard Factory Reset on an 8831

Series IP Phone

Contents

Introduction

Reset the IP Phone

Factory Reset

Hard Factory Reset

Introduction

This document describes how to perform a hard factory reset on a Cisco 8831 Series IP phone,

which resets all of the network and security settings of the phone.

Reset the IP Phone

There are two methods that you can use in order to reset the Cisco IP phone: a factory reset, and

a hard factory reset.

Factory Reset

In order to perform a factory reset, navigate to Apps > Admin Settings > Reset Settings.

Choose one of these options in order to reset the phone to the factory default settings:

All

Network

Security

Hard Factory Reset

If the factory reset method that is described in the previous section is not possible, then a hard

reset can be attempted in order to achieve similar results. However, this method resets all of the

settings directly and does not provide the option to reset only the network or security settings.

Complete these steps in order to perform a hard factory reset of the phone:

Step 1. Unplug the Ethernet cable from the back side of the phone in order to power off the phone.

Note: If the phone is powered through a power brick, then power it off through the power

brick.

Step 2. Press and hold the Microphone (MIC) button on the front side of the phone, as shown in