Ricoh Supervisor-I Manual de instalación - Página 16

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A.2 FAQ

Q1. The dashboard does not reflect the printer status.

A1. Please check the following.

The printer is properly connected to the PC. (Print data is correctly sent from your PC

which is Supervisor-I installed to the printer).

Make sure your PC is properly connected to the internet.

Details : From Control Panel -> Network and Internet -> Network and Sharing Center,

check if "Access type" in the "View your active networks" area is "Internet".

The printer IP address, model and the combination is set correctly in Data

Collector(Check section 3.3.1).

Q2. When you forget your password for the dashboard.

A2. Click "If you forgot password ..." on the login page and reset the password.

Q3. When the following network error notification is displayed on your screen.

A3. Make sure your PC is properly connected to the internet.

Details : From Control Panel -> Network and Internet -> Network and Sharing Center,

check if "Access type" in the "View your active networks" area is "Internet".