Ricoh Aficio G700 Manual del usuario del software - Página 50

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Troubleshooting

Problem 1 Cannot download images

Solution 1

Your camera may not be recognized correctly if you connect to the USB Port of your computer via a USB hub.

Follow the steps below to change the USB port.

• Connect your camera directly to the USB port of your computer.

• If there are several root hubs, change to another hub.

If you are using a non-USB hub, try connecting via a USB hub.

Solution

The battery in the camera may have worn out.

Before downloading images from your camera, load a battery with adequate remaining power in the

camera.

Solution

The free space on the hard disk in your computer may be insufficient.

Check whether the hard disk has sufficient space for running Windows, and whether the drive where

you are loading image files has the same capacity or more as that of the SD memory card inserted in

the camera.

Problem Even if you check [The same image will not be saved] in the DL-10 [Option settings], the

same images are loaded into your computer.

Solution

The camera's clock is incorrectly set or the camera's clock information has been reset.

To allow the [The same image will not be saved] function to work properly, the camera's clock

information must be set properly. Set it properly.

Problem Files loaded from the camera into the computer were deleted. You attempted to load

the same files from the camera again but failed.

Solution

If [The same image will not be saved] is checked in the DL-10 [Option settings], files loaded into your

computer once cannot be loaded again. In the DL-10 [Option settings], uncheck [The same image will

not be saved].

Problem 4 [Failed to save.] appears during image loading from the camera into your computer

Solution

Set the camera to playback mode and check that [Unmatched File] is not displayed for any file. If

[Unmatched File] is displayed, delete the file from the SD memory card or internal memory after

backing up all files on your computer. To back up the files in the camera, copy all files into your

computer directly by using a commercially-available card reader or by connecting the camera to the

computer using the USB cable provided.