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Cisco SMARTnet Onsite provides all SMARTnet services and complements the hardware Advance-Replacement
feature by adding the services of a field engineer, offering support that can be critical for those locations where staffing
is insufficient or unavailable to perform parts-replacement activities. Table 4 gives features and benefits of Cisco
SMARTnet support.
Table 4
Cisco SMARTnet Features and Benefits Technical Support Services
Cisco SMARTnet
Support
Cisco SMARTnet
Onsite Support
Technical Support Services Delivery
Cisco SMARTnet support is available to customers from both Cisco directly and through Cisco channel partners.
Partners purchasing direct from Cisco may offer Cisco Branded Resale of Cisco SMARTnet Software. Partners
purchasing through distribution may offer Packaged Cisco SMARTnet Software.
For partners supporting the Cisco 1721 and 1720 with their own service and support infrastructure, System
Integrator Support 98 (SIS98) is available.
Technical Specifications
Figure 4
Rear Panel, Cisco 1721 Access Router
Physical Interfaces/Ports
• One 10/100BASE-TX Fast Ethernet port (RJ-45)
– Automatic speed detection
– Automatic duplex negotiation
– IEEE 802.1Q VLAN routing (Cisco 1721 only)
• Two WAN interface card slots
– Supports any combination of two WAN interface cards as shown in Table 3
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Features
• Access 24 x 7 to software updates
• Web access to technical repositories
• Telephone support through the Technical
Assistance Center (TAC)
• Advance Replacement of hardware parts
Cisco Systems, Inc.
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Benefits
• Enables proactive or expedited issue
resolution
• Lowers total cost of ownership by
utilizing Cisco expertise and
knowledge
• Minimizes network downtime