Cisco 500 Series Solución de problemas y mantenimiento - Página 11

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Troubleshooting and Maintenance

Upgrade Your Cisco Headset to the Latest Release on Webex

Webex only supports the most recent Cisco Headset firmware version. When you connect your headset,

Webex checks the firmware version and notifies you if there is a new firmware version to install. After the

upgrade, Webex notifies you that the upgrade is complete. Webex won't begin the upgrade process if your

headset is already upgrading through another Cisco client.

Note

Cisco Unified Communications Manager (Unified CM) administrators can restrict headset upgrades to Unified

CM sources. Check with your administrator if you aren't able to upgrade your headset through Webex.

Procedure

Step 1

Open Webex.

Step 2

Connect your headset to your computer with the included USB cable.

Step 3

Click Update . The window shows your upgrade progress.

Upgrade Your Headset on Cisco Accessory Hub

You can upgrade your Cisco Headset 500 Series, Cisco Headset 730, or Cisco Headset USB HD Adapter on

Cisco Accessory Hub. This tool enables you to upgrade and check your headset firmware through your web

browser. It automatically checks your headset model and current firmware version. It gives you the option to

upgrade your headset when there is a newer firmware version available.

You can also upload an older firmware version from your PC desktop. Download the zipped firmware files from

the

Cisco Software Download

file by name. Use the following table as a guide:

Table 1: Headset Firmware Files

Term

ddp

sunkist

dongle

Upgrade Your Cisco Headset to the Latest Release on Webex

page and extract the .ptc firmware files. Headset models match to each .ptc

Headset Model

Cisco Headset 520 and 530 Series

Note

You can only upgrade to new firmware versions from firmware version

2.3(1) or later. You can downgrade from 2.3(1), but Accessory Hub won't

be able to detect your headset after it downgrades to the older

firmware.

Cisco Headset 560 Series

Cisco Headset 730

Cisco Headset 730 USB Adapter

Troubleshooting and Maintenance