EPSON
Preferred
®
Limited Warranty Program for the Epson Stylus
SM
®
Pro 17-inch Wide Format Printers
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer
that the Epson Stylus Pro 17-inch wide format ink jet printer covered by this limited warranty
statement, if purchased and used in the United States or Canada, will conform to the
manufacturer's specifications and will be free from defects in workmanship and materials for
a period of one year from the date of original purchase (proof of purchase required). Epson
also warrants that the consumable ink cartridges enclosed with the engine will perform to the
manufacturer's specified usage, which usage may expire before the expiration of the limited
warranty for the Epson printer.
What Epson Will Do To Correct Problems: Should your Epson Stylus Pro 17-inch wide format
ink jet printer prove defective during the limited warranty period, please call the toll-free Epson
Preferred support line identified in this booklet. This line will be answered during Epson's
regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday).
When you call, please be prepared to provide the service technician with Proof of Purchase
information including the unit serial number and original date of purchase. The service
technician will provide telephone diagnostics to determine whether your unit needs repair.
If service is required, the technician will advise you which service program will be utilized (the
Repair Program or the Whole Unit Exchange Program) and provide detailed instructions for the
program. Printers that are less than 30 days old will qualify for replacement with a new product.
For printers 30 or more days old, you may receive an exchange unit or parts refurbished to
the Epson standard of quality. At Epson's option, an exchange unit (new or refurbished) may
be another model of like kind and quality. Exchange units and parts assume the remaining
warranty period of the original Product covered by this limited warranty.
When service involves the exchange of a unit or its parts, the items replaced become the
property of Epson. Please see below for highlights of the two service programs.
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