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EPSON

Preferred

Limited Warranty Program for the Epson Stylus

Pro 24- and 44-inch Wide Format Printers

Terms and Conditions

Limited Warranty for Commercial Products

What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user

customer that the Epson Stylus Pro 24- and 44-inch Wide format ink jet printer

covered by this limited warranty statement, if purchased and used in the United

States or Canada, will conform to the manufacturer's specifications and will be

free from defects in workmanship and materials for a period of one year from

the date of original purchase (proof of purchase required). Epson also warrants

that the consumable ink cartridges enclosed with the engine will perform to the

manufacturer's specified usage, which usage may expire before the expiration of the

limited warranty for the Epson printer.

What Epson Will Do To Correct Problems: Should your Epson Stylus Pro 24- and 44-

inch Wide format ink jet printer prove defective during the limited warranty period,

please call the toll-free Epson Preferred support line identified in this booklet. This

line will be answered during Epson's regular support hours (currently 6:00

Pacific Time, Monday through Friday). When you call, please be prepared to

provide the service technician with Proof of Purchase information including the unit

serial number and original date of purchase. You may also need to provide proof

of purchase if warranty coverage cannot be verified by the serial number. An Epson

service technician will work with you to try to resolve the problem, and if your printer

needs repair, diagnose the issue and determine what parts may be required.

If service is required, the technician will advise you which service program will be

utilized (On-Site Response, Printer Exchange, or Depot Repair) and provide detailed

instructions for the program. Please see the next page for highlights of the programs.

to 6:00