Cisco 500 Series Manual de administración - Página 45

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Troubleshooting

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Multiplatform Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Status > Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

You can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabber

automatically begins the update process if a new firmware release is available.

Jabber version 12.9 or later displays the headset update progress.

During the upgrade, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After

the software upgrade completes successfully, the LEDs return to their idle state.

Procedure

Step 1

Connect your headset via the USB cable to a computer running Cisco Jabber.

Step 2

Follow the on-screen instructions.

Upgrade Your Cisco Headset to the Latest Release on Cisco

Webex Teams

Cisco Webex Teams only supports the most recent Cisco Headset firmware version. When you connect your

headset, Webex Teams checks the firmware version and notifies you if there is a new firmware version to

Check Your Headset Firmware on Multiplatform Phones

Cisco Headset 500 Series Administration Guide