Cisco Telepresence MX200 Manual de solución de problemas - Página 26

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Factory reset the Touch panel

The Touch panel can be factory reset by pressing the exclamation mark button in the bottom

right corner. press the button for 10 seconds until it lights up .

Once the exclamation button is lit, press the mute button in the upper right corner twice.

The Touch panel should reboot after a couple of seconds with factory settings.

Figure 28 – Factory Reset Touch Panel

The exclamation button is not visible in normal operation. please refer to the picture above to

see its location.

On the Telepresence support forum you can watch a short video outlining the factory reset

procedure https://supportforums.cisco.com/videos/4166.

D15029.01 Troubleshooting Guide TC6.0, April 2013.

The C20 and SX20 may appear to be running very hot but this is normal and part of their design.

Their casings are proving heat dissipation due to the small form factor of these units.

You may get a fan error reported in the web interface immediately following the start of a system.

please see

Diagnostics -> Troubleshooting

is still reported.

You can check the general temperature and fan status of your device on the web interface of the system.

You can find this information on the

System Information

the temperature or the fans, you will see an alarm under

Figure 29 - Check Fan Speeds and Temperature

Figure 30 - From Diagnostics -> Troubleshoting

The system shuts down if the internal hardware temperature gets too hot (over 85°C/185°F). if you

think this is happening:

•

Wait for the system to cool down.

•

restart it.

•

Collect the historical logs (see "Basic log capturing" on page 28).

•

Create a support case (see "How to create a support ticket" on page 28)

Troubleshooting Guide TC6.0

and click the

Re-Run diagnostics

button to see if the issue

page under General. if there is a problem with

Diagnostics ->

Troubleshooting.