Cisco 6500 - Catalyst Series 10 Gigabit EN Interface Module Expansion Manual de solución de problemas

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Troubleshooting

During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes

through a system check. This system check also includes all the modules (for example, the MWAM) that

are installed.

If your MWAM is not powering up properly, begin troubleshooting using the procedures in this

appendix. This appendix guides you through some initial checks and procedures that can solve some

basic MWAM problems. It can also direct you to the appropriate document for detailed troubleshooting

information and procedures to solve more complex problems.

This appendix contains general problem solving information about your Catalyst 6500 switch or Cisco

7600 router and specific problem solving information about your MWAM module in the following

sections:

•

General Problem Solving, page B-2

•

MWAM Problem Solving, page B-4

•

MWAM System Error Messages, page B-6

Tip

If you cannot locate the source of the problem, contact a customer service representative for information

on how to proceed. For technical support information, see the Cisco Information Packet publication that

shipped with your product. Before you call, have the following information ready:

Chassis type and serial number

•

Maintenance agreement or warranty information

•

Type of software and version number

•

Date you received the new chassis

•

Brief description of the problem

•

Brief explanation of the steps you have taken to isolate the problem

For specific troubleshooting details about the Catalyst 6500 switch or Cisco 7600 router, refer to the

Troubleshooting chapters in the following books:

Catalyst 6500 Series Switch Installation Guide—Appendix E

•

Cisco 7600 Series Router Installation Guide—Chapter 4

•

OL-7469-04

A P P E N D I X

Multiprocessor WAN Application Module User Guide

B-1