Epson 4870 - Perfection Pro Boletín de asistencia sobre productos - Página 4

• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may

also hang when trying to open a scanned image in the View Images Assistant

window

• Business Card (3.0xA)—Error when attempting to scan: The application has

unexpectedly quit.

• Epson Photo Site--Error during launch: Epson Scan cannot be started. Program

may also hang when trying to open a scanned image in the View Images Assistant

window.

Resolution:

Epson has released patches that fix the issues listed above. The patch files are available for

download from the Epson website.

Action:

Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the

Downloads page select the patch files. Follow the on-screen prompts to install the files. The

names of the patch files are as follows:

Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A:

Download epson11002.sea.hqx

Business Card patch for Smart Panel 3.0xA:

Download epson10974.sea.hqx

Smart Panel 3.0xA patch:

Download epson10972.sea.hqx

Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only):

Download epson10973.sea.hqx

Important Note:

10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If

you continue to have functionality issues after installing the patches, make sure you have

installed the latest Epson Scan Twain drivers. Check the Epson website for the most current

versions.

The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS

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