Troubleshooting
Error Messages
You can diagnose and solve most problems by
checking the error messages on the LCD panel. If you
cannot solve the problems by checking the messages,
use the following table and try the recommended
solution.
Note:
The solutions are for the problems that happen when using
this product stand alone. Refer to the online Reference
Guide on detailed solutions for printing, scanning, print
quality, or computer-related problems.
Error Messages
Problem
An error has
Printer error
occurred in
occurred.
the printer
Please see
parts.
documentation.
An error has
Scanner error
occurred in
occurred.
the scanner
Please see
parts.
documentation.
Service
required.
Parts inside
your printer
are at the end
of their
service life.
See your
printer's
documentation
for details.
The memory
Cannot
card or
recognize the
storage
device.
media has
not been
loaded.
The memory
Memory card or
card or
disk was not
storage
inserted or
media has
cannot be
recognized.
not been
loaded, or
the memory
card has no
image data.
34
Troubleshooting
Solution
Turn this product off,
and then back on. If
the error message still
appears, contact
your dealer.
Turn this product off,
and then back on.
Then make sure the
transportation lock is
released. If the error
message still appears,
contact your dealer.
Contact your dealer.
Confirm that the
memory card or
storage media has
been loaded
correctly.
Confirm that the
memory card or
storage media has
been loaded
correctly. If it is loaded
correctly, there may
be a problem with
your memory card or
storage media.
Check the media and
try again.
Error Messages
Problem
The memory
Cannot
card or
recognize the
storage
memory card or
media has
disk.
not been
loaded.
An error has
Backup error.
occurred
Backup is
canceled.
while
backing up.
An error has
Format error.
occurred
during
formatting.
Cannot create a
Cannot
create a
memory card or
disk folder.
folder on the
memory
Operation
card.
canceled.
The Copied Image is Improperly
Sized
When Auto Fit Page is selected as the
Reduce/Enlarge setting on the LCD panel and the
border of the original document is white or very
light, the size of the original might not be recognized
correctly. This may cause the copied image to be
improperly sized. To correct this, select Actual as the
Reduce/Enlarge setting and then use the Optional
zoom setting to adjust the size of the copied image.
Solution
Confirm that the
memory card or
storage media has
been loaded
correctly. If it is loaded
correctly, there may
be a problem with
your memory card or
storage media.
Check the media and
try again.
Retry the backup
procedure. If the error
reoccurs, there may
be problems with your
data. Check and
adjust the data if
necessary.
Retry the procedure.
If the error reoccurs,
there may be a
problem with your
memory card or
storage media.
Check the media and
try again.
Load a new memory
card.
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