Motorola C380 Manual de servicio - Página 40

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Troubleshooting

Table 5. Level 1 and 2 Troubleshooting Chart (Continued)

Symptom

7. Telephone will not recognize or accept

SIM card.

8. Vibrator feature not functioning.

9. No or weak audio when using headset. a) Headset plug not pushed in fully.

Programming: Software Upgrade and Flexing

Probable Cause

b) Transceiver board defective.

a) SIM card defective.

b) Transceiver board defective.

Transceiver board defective.

b) Faulty jack on transceiver board.

Contact your local technical support engineer for information about equipment and

procedures for flashing and flexing.

Replace the transceiver board (refer to 1c).

Verify that the fault has been cleared and

reassemble the unit with the new transceiver

board.

Check the SIM card contacts for dirt. Clean if

necessary, and check if fault has been cleared.

If the contacts are clean, insert a known good

SIM card into the telephone. Power up the unit

and confirm that the card has been accepted. If

the fault goes away, replace the defective SIM

card. If the SIM card is not at fault, proceed to b.

Replace the transceiver board (refer to 1c).

Verify that the fault has been cleared and

reassemble the phone with the new transceiver

board.

Replace the transceiver board with a known

good transceiver board (refer to 1c). Verify that

the fault has been cleared and reassemble the

unit with the new transceiver board.

Ensure the headset plug is fully seated in the

jack.

Replace the transceiver board with a known

good transceiver board (refer to 1c). Verify that

the fault has been cleared and reassemble the

unit with the new transceiver board.

May 14, 2004

Verification And Remedy

6809485A73-O

C380