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Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer
that the EPSON Stylus Pro large format ink jet printer covered by this limited warranty
statement, if purchased and given normal use in the United States or Canada, will conform
to manufacturer's specification and will be free from defects in workmanship and materials
for a period of one year from the date of original purchase. Epson also warrants that the
consumable ink cartridges enclosed with the printer will perform to the manufacturer's
specified usage, which usage may expire before the expiration of the limited warranty of
the Epson printer.
What Epson Will Do To Correct Problems: Should your large format printer prove
defective during the warranty period, please call the toll-free support line identified in this
booklet. This line will be answered between 6:00
through Friday, and between 7:00
Epson recognized holidays). Weekend hours are subject to change without notice. When
you call, please be prepared to provide your printer's serial number, which is needed to
verify that the printer is still under warranty. (You may also need to provide proof of
purchase if warranty coverage cannot be verified by the serial number.) An Epson call
center technician will work with you to try to resolve the problem, and if your printer needs
repair, diagnose the issue and determine what parts may be required. If hardware repair is
required, Epson will arrange for the service of your printer.
On-Site Response: If the printer needs hardware repair and you are within Epson's on-site
service territory, an Epson Authorized Servicer will be contacted to make the repair at your
facility. Epson will usually dispatch repair parts and a technician to your location for the next
business day if determination that repair is required occurs prior to 2:00
that determination is made after 2:00
second business day. An adult must be available to accept the parts delivery and be
present at all times while a technician is on-site. Epson's shipment of service parts does not
imply that replacement is required. For both on-site and depot repair, parts may be new or
remanufactured to Epson standards. Repair parts (until installed) and replaced parts are the
property of Epson. Repair parts assume the remaining warranty period of the original
product.
Printer Exchange: Epson may, at its sole discretion, elect to replace a printer that for
whatever reason appears to require technical services beyond the capability of field repair.
Under these circumstances, Epson will replace the printer with the same or comparable
printer refurbished to the Epson standard of quality. (The replacement printer will not
include promotional materials, accessories, stands, documentation, manuals, software, or
and 8:00
AM
PM
and 4:00
Pacific Time on Saturday (excluding
AM
PM
, or during weekend hours, dispatch will be for the
PM
Pacific Time, Monday
Pacific Time. If
PM