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EPSON
Preferred
®
Limited Warranty Program for the Epson Stylus
SM
®
Pro Large Format Printers
Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user
customer that the Epson Stylus Pro large format ink jet printer covered by this
limited warranty statement, if purchased and used in the United States or Canada,
will conform to the manufacturer's specifications and will be free from defects
in workmanship and materials for a period of one year from the date of original
purchase (proof of purchase required). Epson also warrants that the consumable
ink cartridges enclosed with the engine will perform to the manufacturer's specified
usage, which usage may expire before the expiration of the limited warranty for the
Epson printer.
What Epson Will Do To Correct Problems: Should your Epson Stylus Pro large
format ink jet printer prove defective during the limited warranty period, please call
the toll-free Epson Preferred support line identified in this booklet. This line will be
answered during Epson's regular support hours (currently 6:00
Time, Monday through Friday). When you call, please be prepared to provide the
service technician with Proof of Purchase information including the unit serial number
and original date of purchase. You may also need to provide proof of purchase
if warranty coverage cannot be verified by the serial number. An Epson service
technician will work with you to try to resolve the problem, and if your printer needs
repair, diagnose the issue and determine what parts may be required.
If service is required, the technician will advise you which service program will be
utilized (On-Site Response, Printer Exchange, or Depot Repair) and provide detailed
instructions for the program. Please see the next page for highlights of the programs.
to 6:00
Pacific
AM
PM