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EPSON

Date:

PSB No.:

Reference:

Originator:

Authorization:

Affected Product(s):

Subject:

CompactFlash Cards on the PhotoPC 700

Reason For This Bulletin:

The purpose of this document is to inform you of a potential problem that can occur when using

CompactFlash cards that have been formatted with 16 sectors per cluster instead of 8 sectors per cluster.

In order for the card to perform correctly in the PhotoPC 700, a CompactFlash card must have eight

sectors per cluster.

Possible Problems Encountered:

1. Flashing "37" on the display panel after a picture is taken

2. Flashing "84" during image capture and download

3. The camera says "cannot display" during playback mode

4. Image is "X" out in Multi View but will display, in normal view.

If you experience any of these problems it is possible that the CompactFlash card came preformatted with

sixteen sectors per cluster. If you have a PCMCIA drive, do a "CHKDSK" command on the card. If

CHKDSK reports 4096 bytes in each allocation unit, then the card was formatted correctly with eight

sectors per track. If CHKDSK reports that there are 8192 bytes in each allocation unit, that equals 16

sectors per track and the card should be reformatted.

Resolution:

Reformat the card after attempting to download any images that might be saved.

To format the CompactFlash card please use the following procedure.

1. Insert the card in the camera and turn the camera on.

2. Put the camera in Playback mode

3. Press the Select button and choose the Photo Control menu.

4. Use the down arrow key and select "format card".

5. Once the format is complete, the card is ready for use.

Note: Formatting the card will erase all data. Therefore attempt to download any images before formatting

the card. There is a small possibility that you may lose some of the pictures that were on the card, if the

card was formatted incorrectly. This problem may affect some CompactFlash cards up to16 MB. The

camera will normally detect the wrong format on cards 24MB and higher.

Troubleshooting Tips:

If you have an error [37] on the display panel, please try the following. If the unit is locked up turn off the

camera and then turn it back on. That should clear the lock up. If it doesn't, make sure the camera is

powered on, eject the card from the camera. Set the slider to playback and choose multiview. Reinsert the

card (the camera is PCMCIA hot swap compatible). The pictures taken up until the error message are

usually retrieved with no problems. If there is a red X on the picture or a black square, the picture may be

lost. You may receive an error when trying to transfer errant pictures, such as "A communication error

occurred with the camera. Please check that the camera is connected". If this occurs, turn the camera off,

then on, and try again. After downloading the recoverable images, the card needs to be formatted as

described above.

RODUCT

UPPORT

8/21/98

1998.08.001

N/A

PhotoPC 700

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