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Frequently Asked Questions
L Do sÍoyes require a chimney?
All of our multi fuel and wood burning stoves require a suitable chimney or
professionally installed flue system.
2 How do I clean the chimney?
You. will require a chimney sweep to clean the chimney. It is best to provide a
dedicated chimney cleaning access door when installing the flue of tÊe stove.
3 Who should Ínstall my stove?
Firewarm want you to- enjoy the maximum performance from your Stove
p_.roducts. To ensure this, it is essential that they are installeá correctly.
We:trongly recommend that your-Firewarm Stove products are installáa fy
qualified plumber or suitably qualified person.
4 How do I regulate the heat output?
Each stove will have spin valves, which will allow you to easily regulate the
heat output.
5 What warranty
policy do I get?
Firewarm Stoves will replace, free of charge, any working part that fails
(under normal operating conditions) within 12 months of-pirrchase.
Consumables such as glass or stove rope are not guaranteld.
A call out charge will apply if our engÍneer attends any stove problem that is
not related to product failure.
6 Where can I get spare parts?
Your local Firewarm Stove retailer will be pleased to supply spare parts and to
provide any other information you require.
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