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Power On Self Tests .......................................................................................................
NVRAM Reset .................................................................................................................
Error Message Troubleshooting......................................................................................
1,00X.4x 525-Sheet Feeder Faults .................................................................................
1,000.6x 525-Sheet Feeder Program Faults...................................................................
2,00X.xx I/O Board Errors ...............................................................................................
2,006.xx I/O Board Program Faults.................................................................................
2,0XX.6x Configuration Card Faults................................................................................
3,0XX.6x IPC Program Faults .........................................................................................
4,0xx.4x Process Control Errors .....................................................................................
4,024.42 Wiper Alignment Fault......................................................................................
4,025.46 Drum Transfix Fault..........................................................................................
4,0xx.6x Process Control Program Faults.......................................................................
5,0xx.4x Y-Axis Sub-System Faults ................................................................................
5,0xx.6x Y-Axis Sub-System Program Faults .................................................................
6,0xx.4x X-Axis Fault ......................................................................................................
6,0xx.6x X-Axis Program Faults......................................................................................
7,002.44 Process Drive Fault ..........................................................................................
7,006.4x Head Tilt Solenoid Fault ...................................................................................
7,007.49 Process Drive Fault ..........................................................................................
7,008.41 Printhead Tilt Fault ...........................................................................................
7,009.42 Printhead Restraint Fault .................................................................................
7,01X.4x Process Faults .................................................................................................
7,0xx.6x Program Faults .................................................................................................
8,0XX.4x Wiper or Media Drive Faults ............................................................................
8,0xx.6x Media Drive Program Faults .............................................................................
9,0XX.4x Ink Loader Faults.............................................................................................
9,009.44 and 9,00X.6x Ink Loader Program Faults ........................................................
11,0XX.xx Electronics Module Interface Faults...............................................................
11,100.60 Electronics Module Temperature Fault ..........................................................
11,300.6x EMC Motor Control Faults..............................................................................
12,000.60 Program Faults...............................................................................................
13,000.48 Printhead Thermal Fault.................................................................................
13,003.42 and 13,007.46 Thermal Faults .......................................................................
13,008.47 and 13,010.49 Drum Thermal Faults .............................................................
13,067.43, 13,069.45, 13,071.47 Drum Temp Sensor Faults .........................................
13,XXX.4x Preheater Thermal Faults .............................................................................
13,1XX.4x Left Jetstack Thermal Faults .........................................................................
13,2XX.4x Right Jetstack Thermal Faults .......................................................................
13,XXX.xx Printhead Reservoir Thermal Faults..............................................................
13,XXX.xx Ink Loader Thermal Faults ............................................................................
13,00x.6x Thermal Program Faults .................................................................................
19,0XX.4x Printhead Calibration Faults ..........................................................................
19,0XX.6x Waveform Program Faults.............................................................................
21,000.69 Diagnostic Firmware Version Mismatch.........................................................
22,0XX.6x Jam Fault.......................................................................................................
23,0XX.6x NVRAM Faults...............................................................................................
23,133.4x RAM Faults.....................................................................................................
Initial Issue
Phaser 8860/8860MFP Service Manual
2 Error Messages and Codes
2-3
26,0XX.6x Printing Faults................................................................................................
2-5
27,0XX.6x Profile Library.................................................................................................
2-7
29,0XX.6x Jam Manager Faults ......................................................................................
2-8
31,001.40 Mechanical Initialization Jam..........................................................................
2-9
31,0XX.6x Program Faults ..............................................................................................
2-9
33,00X.4x Tray 1 Width Sensor Faults............................................................................
2-10
34,00X.4x Printhead NVRAM Faults ...............................................................................
2-10
34,01X Ink Level Sense Faults........................................................................................
2-11
36,000.40 Drum Maintenance Faults ..............................................................................
2-11
36,001.67 Drum Maintenance Drive Faults.....................................................................
2-12
36,002.44 Drum Maintenance Kit Fault...........................................................................
2-12
37,0XX.xx PEST Heater Faults .......................................................................................
2-13
37,01X.41 PEST Fan Faults............................................................................................
2-13
37,016.43 PEST 50 Volt Supply Fault.............................................................................
2-14
37,0XX.4x PEST Clutch/Solenoid Faults ........................................................................
2-15
37,024.48 PEST Tray 2 Lift Motor Fault..........................................................................
2-15
37,026.44 PEST Purge Pump Fault ................................................................................
2-16
37,02X.4x PEST Relay Board Faults ..............................................................................
2-16
37,03X.4x PEST X-Axis Motor Faults .............................................................................
2-17
37,035.44 and 37,036.45 PEST Y-Axis Motor Faults......................................................
2-17
37,037.46 and 37,038.47 PEST Media Drive Faults .......................................................
2-18
37,039.48 and 37,040.40 PEST Process Drive Faults....................................................
2-19
37,0XX.4x PEST Power Supply Faults ...........................................................................
2-20
39,002.40 and 39,003.41 Scanner Subsystem Test Faults ............................................
2-21
39,004.42 Scanhead Locked or Shipping Restraint Faults .............................................
2-22
39,005.43 Scanner Missing Fault....................................................................................
2-22
39,010.8 Document Feeder Disconnected or Missing ....................................................
2-23
39,011.40 and 39,012.40 DADF Subsystem Test Faults ................................................
2-24
39,013.42 Document Feeder Jam...................................................................................
2-25
39,014.43 Document Feeder Calibration Fault ...............................................................
2-25
Jam Codes ......................................................................................................................
2-26
2-26
2-27
2-27
2-28
2-29
2-29
2-30
2-30
2-31
2-32
2-32
2-33
2-33
2-34
2-34
2-35
09/2007
2-1
2-35
2-36
2-36
2-37
2-37
2-38
2-38
2-39
2-40
2-41
2-41
2-42
2-42
2-43
2-44
2-44
2-45
2-45
2-46
2-46
2-47
2-47
2-48
2-49
2-49
2-50
2-51
2-51
2-52
2-52
2-53
Error Messages and Codes