Xerox XEScan Manual de instalación - Página 15

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Xerox XEScan Manual de instalación

Appendix A - Troubleshooting

The PC won't start after installation of the FireBoard 400 card.

1. Remove the card and start the computer to verify the card is the problem.
•
If you remove the card and the PC won't start. Look for loose cables or loose parts.
2. If the operating system is Windows NT 4.0, check that the Plug-and-Play setting is disabled in
the PC BIOS.
3. If the PC starts with the card removed. Call the XES Customer Call Center.

The Scanner LED won't light.

1. Make sure the power cable is plugged into the scanner and into a live power outlet.
2. Make sure the scanner power switch is in the powered position.
The LED does not proceed to display "P" or "E" after being powered on
for three minutes.
1. Confirm there are no obstructions in the scanner paper path.
2. Call the XES Customer Call Center for service. Please have your scanner serial number ready.
To find your scanner serial number, look for the sticker on the front of your scanner under the
feed shelf.

The LED dot does not light after the Scanner and the PC are powered on.

•
Make sure the IEEE1394 cable is connected to one of the IEEE1394 ports on the back of your
computer and to the scanner.
•
Confirm that the scanner displays a "P" or "E" on the LED.
•
Confirm that the PC displays Windows.
•
Check the UniCore Driver FireBoard tool.
Start > Programs > XES Programs > UniCore Tool
If the tool does not display two blocks with a number in each box, reload the driver:
Start >Programs >XES Programs >Install UniBrain Firewire Drivers
•
Perhaps the IEEE1394 software driver has become corrupted. Check the status of your software
driver on your computer and reload the software if it the driver does not appear as indicated:
Window 98
1.
Click the Start button on the taskbar.
2.
Choose Settings.
3.
Double-click the System icon.
4.
Choose the Device Manager tab.
5.
Make sure IEEE1394 device is shown.
6.
Choose OK.
If you have tried these suggestions and your scanner still doesn't work, call the XES Customer Call Center.
Please have your scanner serial number ready. To find your scanner serial number, look for the sticker on
the front of your scanner under the feed shelf.
XEScan Solution Installation Guide
Windows NT
1.
Click the Start button on the taskbar.
2.
Choose Settings.
3.
Choose Control Panel.
4.
Double-click the Devices icon.
5.
Make sure UniBrain devices (4) are running.
6.
Choose OK.
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