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General Troubleshooting

Version 1.8

2/4/99

Some of the individual printer upgrade methods will have their own trouble

shooting sections. This section is to address general problems.

PRINTER CONTOLLER UPGRADE:

If the printer controller upgrade has failed, you will not receive an error

page. Check the following and try the upgrade again:

1. Make sure you are using the correct upgrade file for your printer

controller.

2. Check your method of connectivity to your printer.

successfully send a job over your chosen method of connectivity? For

parallel port users: Are you using an IEEE 1284 compliant parallel

cable?

3. If the flash software was downloaded from a ftp site, make sure it was

downloaded in binary format, not ASCII. To change to binary format,

type binary at any ftp prompt. If you are using a ftp software package

such as Chameleon ftp, you can select binary from within the software.

4. Consult your upgrade procedure to see if there is a "If you have

problems" section in your chosen upgrade procedure.

5. If the printer never goes to "Downloading... Please Wait" and stays

"Ready", check your method of printer connection. Try powering "off"

and "on". If sending via a NetWare queue, check the status of the job

in the queue. Powering "off" and "on" the printer may cause the job to

be sent to the printer.

6. If you are network connected and the download has failed, you must

connect via parallel port (i.e. see Procedure C).

7. If the Token Ring option is installed on your printer, be sure to

disconnect the cable to the Token Ring card prior to downloading the

controller software via the parallel port and be sure to reconnect the

cable to the option card prior to rebooting the printer via the power

"OFF" and "ON" procedure.

8. If all attempts to upgrade the printer controller have failed, contact your

support center for assistance.

Can you