Support and service
To us, support means providing easy access
to the resources you need to ensure your
Xerox
device performs at the highest level,
®
continuously delivering optimum results.
Unrivaled service
Behind every Xerox product is a large network
of North America-based customer support
that's unrivaled in the industry and available
when you need it. Our service professionals
use leading-edge technologies to keep you
up and running. They're even linked to the
engineers who designed your product, so you
can be confident when you choose Xerox.
Customers also have 24/7, Internet-based
access to our knowledge base system, which
provides problem-specific solutions or guides
users through a troubleshooting tree.
Installation, management and day-to-day use features
DHCP
Pre-installed print cartridges
CentreWare
IS
®
CentreWare Web
global Print Driver
®
Mobile Express Driver
®
PrintingScout
®
Run black
Front-panel toner-level gauges
Support for Apple Bonjour
18
Xerox Phaser and WorkCentre Small-Business-Class Color Printers and Multifunction Printers Evaluator Guide
Total satisfaction guaranteed
Every Phaser
multifunction printer covered in this guide
includes our exclusive Xerox Total Satisfaction
Guarantee. Recognized as unique in the
industry, the Total Satisfaction Guarantee
covers every Phaser and WorkCentre device
that has been continuously maintained by
Xerox or our authorized representatives under
a Xerox express warranty or Xerox mainte-
nance agreement.
You decide when you're satisfied.
Visit our support website, at support.xerox.
com, for additional information about the
ways in which we help our customers stay
more productive, longer.
Phaser 6010
Phaser 6500
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No
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No
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and WorkCentre
printer and
®
®
Phaser 6600
WorkCentre 6015 WorkCentre 6505 WorkCentre 6605
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Yes
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No
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No
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Supplies
Xerox genuine supplies are spe-
cially formulated and tested for our
products to provide the best image
quality and most reliable print-
ing. Third-party supplies simply do
not, and cannot, deliver the same,
high-quality output as produced by
genuine Xerox supplies.
In-depth testing conducted in 2009
by the SpencerLAB Digital Color
Laboratory, an independent printer
evaluation laboratory, proves the
point. In the publication "Xerox &
Third-Party Toners — Reliability Test
Report," SpencerLAB determined
the following:
"Prints produced with genuine Xerox
toner cartridges did not exhibit any
print quality defects throughout reli-
ability testing. Prints from third-party
toner cartridges had print-quality
defects that would render the prints
unusable — defects such as ghosting,
streaking, banding, text distortion,
excess toner, excessively dark color
and very low Black density."
To ensure your color printer or
multifunction printer performs
at its best, make sure you choose
Xerox genuine supplies. Ordering
is fast and easy at
www.xerox.com/supplies.
Yes
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