Xerox 6100BD - Phaser Color Laser Printer Manual del usuario - Página 16

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How do I request Xerox support?

Email Contact

3. Click [Submit].

Your request is placed in a queue.Your queue displays in the

eCare Support dialog window.

When Xerox Support responds to queue, a two-way dynamic

chat window opens. Use this chat window for an instant, text

based conversation with Xerox Support.

If Xerox Support wants to view your desktop, you will receive a

Invite Observe or Invite Control request in the chat window.

•

If Xerox Support needs to control your mouse and desktop,

you will receive a Invite Control message. You may either

accept or reject this invitation.

Invite Control enables Xerox Support to direct you to

specific screen or menu locations or to directly resolve

operational issues.

•

If Xerox Support wants to share your desktop with view-

only rights, you will receive an Invite Observe message.

You may also accept or reject this invitation.

Invite Observe enables Xerox Support to remotely

present training demonstrations.

When you want to communicate with Xerox Support without

enabling desktop sharing, you may send Xerox an email message

from the Remote Services Home page.

To send a message to Xerox Support:

1. Click [Contact Information] to view the information; Customer

Address, FreeFlow Print Server Version, Print Engine Serial

Number, Host ID, and IP Address. Then click [Contact Xerox]

to open an automatically addressed email message you can

send to Xerox Support.

2. Enter a description of your issue into the Subject field.

3. Enter your text message.

4. Click [Send].

Or, if you want to close the message window without sending

the message, click [Close Window].

User Guide