Xerox Legacy 4112 Manual de inicio rápido - Página 22

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2. U s i ng b a s i c fe a tu r e s

Exercise 6: How to call for service

2- 1 4

Refer to the User Interface when you have a problem with the

copier/printer. A status code and suggested solutions may be

displayed on the screen. Follow all steps in the suggested

solutions until the problem is corrected. If the problem persists,

call for assistance.

Before calling Xerox for assistance, gather the following

information:

A complete description of the problem.

If copy quality is a problem, have a sample available to help

you describe the defect.

Any Fault Codes that are displayed on the User Interface.

The machine serial number.

Press Machine Status and locate the serial number on the

Machine Information tab.

In the US, call 1-800-275-9376 extension 871.

In Canada, call 1-800-939-3769.

In Europe, go to www.xerox.com and select the Contact Us link

to locate a telephone number for your country.

NOTE: If possible, call from a telephone that is near the

copier/printer.

Xe r o x 4112 /4 1 27 Co p ie r / P r in t er Q u i c k Star t G ui d e