Xerox Phaser 6100DN Manual del usuario - Página 9

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Home page navigation

User Guide

The table that follows identifies each link located on the Home

page and describes when to use each link.

Link

Problem Reporting

Support Requests

Support Access

MeterAssistant

How do I start using Remote Services?

Description

Click [Problem Reporting] to display

options for capturing and transferring

job and/or machine data. Data capture

and transfer is usually necessary after

Xerox conducts a preliminary

investigation of your environment and

needs additional data for further

analysis.

Click [Support Requests] to display a

table of requests Xerox Support has

forwarded to you. Execution of these

requests helps to ensure optimum

operability of your print environment.

Different types of support requests

you may receive are:

•

Remote Monitoring

•

Data Capture and Transfer

•

Update Attributes

•

Execute Script

•

Download and Execute Script

•

Software Updates

Click [Support Access] to accept a

verbal request from Xerox Support to

activate two-way, online

communication. The Support Access

page is used to communicate with

Xerox using a dynamic chat window

and to enable permission-based

desktop sharing with either desktop

control or view-only privileges.

Click [MeterAssistant] to view a

statistical summary table of automatic

meter readings. This feature is

available on monochrome and

highlight color printers, only.