CTI ComTec, Inc. PSL-1000 Manual del usuario - Página 17
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Imprimir páginaPROCEDURE FOR RETURN OF MATERIAL OR EQUIPMENT
Should it be necessary to return equipment or material for repair or replacement, whether
within warranty or otherwise, a return authorization must be obtained from CTI prior to
shipment. The request for return authorization should include the following instructions:
1.
Model Number of Equipment
2.
Serial Number of Equipment
3.
CTI Part Number
4.
Nature of defect or cause of failure
5.
The contact or purchase order under which equipment was delivered
PROCEDURE FOR ORDERING REPLACEMENT PARTS
When ordering replacement parts, the following information must be included in the order
as applicable:
1.
Quantity required
2.
CTI Part Number
3.
The Equipment Model Number in which part(s) are used
4.
Brief Description of the Item
PROCEDURE IN THE EVENT OF DAMAGE INCURRED IN
CTI's Warranty specifically excludes damage incurred in shipment to or from the factory.
In the event equipment is received in damaged condition, the carrier should be notified
immediately. Claims for such damage should be filed with the carrier involved and not
CTI.
All correspondence pertaining to Warranty Claims, return, repair, or replacement and all
material or equipment returned for repair or replacement, within Warranty or otherwise,
should be addressed as follows:
SHIPMENT
CTI.ComTec, Inc.
Engineering Services Department
1 Classic Court North
Palm Coast, FL 32137