DirecTV Genie C41W Manual de instalación y solución de problemas - Página 5
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Troubleshooting Basics
Where do you see the issue? : C41W (wireless client),
WVB or Genie Server
WVB initial setup: Is the WVB LED blinking red?
∎
Reset. If doesn't fix, replace.
∎
C41W: is the network LED solid
∎
(indicating poor signal strength to WVB)?
Focus should be on WVB placement.
∎
C41W: Is the PIN screen not displayed?
∎
Verify state of WVB (flashing
∎
the Genie Server is in Add Clients mode).
If not, verify the Video Bridge status on the Genie
∎
Server (was it added?).
If yes (WVB added to Genie Server), is the Add
∎
Clients screen displayed on Genie Server?
C41W: Did the Add Clients fail? Common Symptoms
that could cause failure:
Common Causes:
∎
Did someone exit the Add Clients screen on the
∎
Genie Server? Re-enter the Add Clients screen on
the Genie Server.
Do you have fair signal strength from the wireless
∎
client to the WVB? Focus should be on WVB
placement.
Troubleshooting Tips:
∎
∎
Check LED on C41W (should be green) and on
WVB (should be Blue or Blue/Green).
Searching for Server may be caused by: the C41W
∎
is not paired/registered (C41W flashing red), or
the WVB is disconnected from the server (WVB
flashing yellow)
∎
If WVB will not go to Blue/Green flash when server
is in Add Clients, reboot WVB and server.
Wireless Genie Mini and WVB
How to troubleshoot for signal strength issues and how to determine
possible structural interference and verify WVB placement:
∎
∎
yellow
or solid
red
green/blue
as long as
∎
Customer Internet Changes/Issues
If a change occurs to the customer's internet connection, it can impact the
Genie system. Even though the Wireless Video Bridge and C41W clients
operate on a completely separate wireless network from a customer's Wi-Fi,
the C41Ws are still sharing Internet access over the Wireless Video Bridge,
so changes to network settings affect them. If changes are made to the
customer's Internet connection, the first step is to restore defaults under
Settings & Help - Settings - Network Setup on the Genie Server, then reset
the Genie Server. Once the Genie Server has fully restarted and is operating
normally, power-cycle the Wireless Video Bridge (wait for the WVB to show a
solid blue LED). On the Genie Server, perform a Repeat Network Setup. Once
a code 88 is seen, power-cycle all wired clients.
There is a one to two minute period after reset where the system is stabilizing.
Full functionality will not be immediately available after reset, and technicians
should give the system this time to recover before beginning troubleshooting.
Troubleshooting and Diagnostics
Range – the WVB wireless technology is designed to work with 80 feet and five
walls
Construction – The construction reference refers to residential internal wall
construction.
External walls are denser by nature to protect from outside elements, provide
∎
sound proofing and strength of the building, they will reduce the range of the
WVB signal.
There could be additional loss with walls constructed of stucco, concrete,
∎
brick, stone or double walls.
Barriers and contruction materials can impace signal as well.
∎
Placement – positioning the WVB behind a blocking structure will significantly
reduce range. Blocking structures could be TV, cabinet, closet, etc.
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Troubleshooting